RETURN ELIGIBILITY REQUIREMENTS
 

                                       ALMOST all items are eligible for a return, please see below for exceptions & rules:
 

• Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.

• Original tags (if applicable) must be attached & intact.

• If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.

• Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.

  • Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from $5 up to $25 depending on original purchase price of the shoes). Additionally, all return shipping costs are the responsibility of the customer.

• Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:

  • Intimates (i.e. Self Adhesive Bras), Face Masks, and Jewelry

  • Hats and Beanies

  • Any items marked 50% off or more at time of sale

  • Gift cards

  • Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.

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HOW TO MAKE A RETURN

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• Return for an exchange:

• We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).

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• Return for store credit:

• Must be postmarked within 30 days of the delivery date.

• If using a label provided through our return portal, shipping is free (U.S. customers only). Otherwise shipping costs are the customer’s responsibility.

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• There are two ways to send a return:

• Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-

• Submit a return request (through our Customer Service Portal) and we will e-mail a return shipping label to you (see below for Customer Service Portal Instructions, U.S. customers only)!

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• When mailing a return:

• Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!

• Please provide either the original receipt or include a piece of paper with your name and order number in the package.

• Send returns to the following address:             2409 Bemiss Road A-2

                                                                                               Valdosta, Ga. 31602

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• Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!

• Returns addressed to our corporate address at 2002 Ford Avenue will experience processing delays of up to 3 business days.

• Returns that do not meet our eligibility requirements are subject to a restocking fee (this restocking fee can vary from $3 up to $25 depending on original purchase price of the item or items).